Our contact details:

Address: Rapidmeds, Radian House, Unit 1, Office 5, 28-30 Fowler Road, Hainault Business Park, IG6 3UT
Name: Delwar Hussain
Phone Number: 0203 006 7008
Email: info@rapidmeds.co.uk

Introduction.

Betterhealthuk ltd and Rapidmeds are committed to protecting and preserving the privacy of our service users and the information you provide us.

1. 1. Which information does our website collect from you and why does it do so?

   We do not collect any personal information from you when you visit our website because you are not required by any law to do so. We only collect your information after properly informing you and only when it becomes easier to provide information on your request for our services. For example, registering an account with us, contacting us, buying our product, or completion of an online consultation.

   1. 1.1 The information you provide us:

      We will collect your personal information whenever you use RapidMeds services such as:

      • Completing online consultation
      • Enquiring about services and products
      • Enquiring about jobs or applying for vacancies
      • Using and browsing the website
      • Texting, emailing and calling us
      • Purchasing the products or services
   2. 1.2 The information we collect can include:
      • Identifications like your name, date of birth, title, gender, and age.
      • Contact information like email address, postal address, contact numbers, etc.
      • Information relevant to the use of our website and services like survey responses, feedbacks, and marketing preferences.
      • Information about your purchases.
      • Payment information.
      • Information about your health like your wellbeing status, medical history, current health, and details about the treatment you are receiving.

      RapidMeds understands that all your health-related information is sensitive, which is why we are extra careful with it. We put it in the special categories to keep the information secure and confidential. We will only keep this data in our database for as long as it is relevant and necessary for the reason, we collected it.

   3. 1.3 Your information on our website
      

      We have cookies and other smart technologies incorporated on our website that help us distinguish you from other users. This helps us personalise your online experience on our website by saving some of your input. Furthermore, we can also make improvements and analyse the statistics of the users.

      When you visit RapidMeds, we may collect the following information:

      • Your location and IP address
      • Details of your visit to website like traffic data, communication data, web logs, resources you access, etc.
      • Any saved passwords that you use on our website.
      • Which pages you visit, and which links you open.
      • How much time you spend on our website.
      • Details of your hardware and software.
      • A device identifier for preventing fraud.
      • Relevant details of your visit to our website

      Disclaimer: you must be 18 years or older to use our website and services; we don’t collect personal information from children knowingly.

   4. 1.4 What are cookies and how do we use them?
      

      A cookie is a small text file that is sent by a website server to your browser and stored on your computer. Cookies allow website operators to accumulate useful information, such as whether the computer (or its user) has visited the site before. Cookies are needed for a number of functions that make websites work or work more efficiently, and they can provide information to website owners about how you use their website. Cookies can also be used to show you ads that are relevant to you based on your browsing habits, personalising your user experience.

      We use both persistent cookies (which expire on a specified date) and session cookies (which expire when you close your browser).

      RapidMeds uses cookies to monitor how people are using our website; this can include patterns of use, audience size, and time elapsed on the website. This helps us provide you with better service in the future. This will also make it easier for you to

      enjoy our website in the future because you will see more personalised content there according to your preferences.

      All our cookies on the website are working and categorized according to the ICC UK Cookies Guide. Here is a list of all our cookies:

      • Strictly necessary cookies: these cookies are crucial for our website’s operation, and without them, the services you ask us for won’t be provided.
      • Advertising cookies: these cookies help us grow our business and show you stuff that is more relevant to your interests. We also use them to cap the number of times that you will see an advertisement. Usually, these cookies are linked to the functionality of our website and are managed by other organizations.
      • Functionality cookies: these cookies help us recognise you when you visit our website. This way, we can personalise the content for you. We can use your name, your preferences (like your region or language), and your marketing preferences.
      • Performance cookies: these cookies help us count and recognise the number of visitors that visit our website. This will help improve the way in which our website works.

      Please keep in mind that third parties that provide any external services like web traffic or analysis services like Google Analytics or any other advertising vendor can also use the cookies, which we can’t control. These cookies are usually the analytical or performance cookies or the targeting cookies.

      We also use popular social media sites like Facebook and Google for their services. They provide interest-based cookies that help us with targeting and marketing. These platforms help us show you the advertisements that are specifically designed for you when you interact with them. Apart from this, these platforms also help us show content to our existing customers. To do this, we share a "masked ID," which is an encrypted alias of your email address, to ensure you remain anonymous unless additional data about you is provided (which we do not share).

      All the masked IDs are created and linked with a unique code that is created by Google and Facebook to help us receive advertisements that are relevant to you. You can also opt out of our marketing campaign, and then you won’t be shown these advertisements on any platforms anymore. However, you might still receive some of your interest-based cookies for our products and services that we offer based on market research.

      Furthermore, we also receive a compilation of data from Facebook that allows us to see in which cities our clients and users are located. This way, we also learn about how many times someone visits our website and whether or not they use our services. You can also opt out of these whenever you want.

      Read more about Facebook advertising.

      Read more about Google's privacy practises and Google Ads.

      You can configure cookie settings in your web browser. You can find out more about how to do this at the following links:

      • Chrome
      • Firefox
      • Safari
      • Opera
      • IE and Edge

      However, please remember that restricting certain cookies can prevent you from accessing various parts of our website and can also lead to a loss of functionality that will hinder your experience on our website.

      Contact us:

      Get in touch with us for any question and queries to get an idea about how we use cookies and about privacy.

   5. 1.5 Information we get from authentic sources:
      

      We gather information about you from other sources as well. It includes the following:

      Information is made available to the public from places like Companies House and the Electoral Roll.

      Some information that you add publicly, such as on social media.

      Information about your home that comes from databases maintained by third parties like identity and credit reference agencies.

      Information from your healthcare providers (only with your permission or when necessary to fulfil your or a family member's NHS prescriptions or to meet our legal obligations)

      For the purposes outlined in this policy, we may need to collect additional data in certain circumstances, and this list is not exhaustive.

   6. 1.6 Information we receive about you from other sources:
      

      Sometimes you have given your consent for us to receive information from other websites, services, or third parties.

      If we intend to share those data internally and combine them with data collected on this website, we will inform you when we collect them. This could include information we receive about you if you use any of our other websites or services. We will also have informed you of the purposes for which we will collect and share your data.

      It may also contain information from companies like payment processors, delivery companies, technical support companies, and advertising companies that we collaborate with to provide our products and services. We will let you know what information we have received about you and how and why we will use it if we receive it from these third parties. 

2. 2. For what purpose we use your personal data:

   We never neglect data law, so we've laid out exactly how and why we use your information as well as the legal basis for each use below.

   1. 2.1 Patient Accounts:
      

      As a patient, when you register an account, we must get some personal information from you to maintain and administer your patient account. It is necessary for us to carry out our agreement with you, or else we might have a legitimate interest in managing the accounts of our patients so that we can make purchases and communicate with them more easily.

      You can contact us. If you ever want to close your account, However, please keep in mind that we may be required to keep your personal information for legal reasons.

   2. 2.2 Online consultations:
      

      You will be required to complete an online questionnaire for a clinical consultation if you wish to buy medicines from our website. One of our GMC registered Doctor or GPhC-registered pharmacist prescribers reviews this information. After reviewing your responses, our clinicians will contact you via our secure chat facility to request additional information from you if required.

      The information we collect from you during consultation is necessary for our clinical decision-making process. Our prescribers and pharmacists should have knowledge about your current health, your medical history, and any other treatment you are receiving in order to give you suitable medicines and treatments. The dosage of the medication they prescribe, the duration of your treatment, and whether you need to see a doctor in person may also be determined by your current health and medical status.

   3. 2.3 Supplying medicines and other products:
      

      It is important for us to collect your personal information to perform the contracts that we make with you. This could be when you buy medicines or products from our website. In this setting, we need to use your data to:

      Deliver information about the product and services.

      Manage your order, such as by collecting payments and scheduling delivery.

      We will inform you about your purchase and the terms of your contract with us.

      Decisions about your purchase, including whether any medications are suitable or not.

      Send you notifications about repeat prescription orders and the expiration of your medications such as EpiPen.

      Verify the identification.

      We will coordinate with you regarding any issue you may face.

      Provide you with information about changes that we can make to our products or services.

      Manage our website, which includes fixing issues, analysing statistics, carrying out studies and tests, and making sure the website is safe.

      We will use the information you provide when you purchase test kits from us to inform you of your results and, if necessary, offer treatment options.

      As a pharmacy, one of our services is informing you when your medicine will run out. If you are on a continuous prescription, we will therefore send you a courtesy email to allow you to reorder your treatment. Based on the quantity you have ordered; we estimate when we will send you an email reminder. This email will only be sent for treatments that are taken on a regular basis.

   4. 2.4 Providing you information about the products or services that you might be interested in.
      

      We may use the information you provide to identify you and inform you of our products or services that we believe you might be interested in. We can only do this when you show interest in receiving marketing communications, such as if you subscribe to our newsletter. Or you can contact us to update your preferences at any time.

      Moreover, we can use your information to make you participate in patient feedback surveys and for different market research projects. You are not required to participate in any market research if we do contact you. We will respect your decision if you are not interested in receiving communications from market research.

      It is entirely up to you whether you want to receive marketing or market research communications. You can choose to receive either of them, none, or just one. Your decision will not have any effect on the products or services you have already purchased from us, nor will it have any impact on the prices you receive for products or services in the future.

   5. 2.5 Informing you about similar products or services to those you have already purchased:

      If you are already taking treatment from us, then we may contact you to provide similar information related to the products and services that we offer. We would be glad to provide you with information about this purpose. However, you have a right to object to receiving these messages at any time.

      We may contact you by email or text message. However, you have the option to not receive these messages at any time. Simply follow the messages' unsubscribe instructions, or you can contact us at any time.

   6. 2.6 Improving our business:

      We will always offer you the best products and services, along with an amazing user experience. This means that sometimes we must use your information to determine how we can improve our business for you. We have an interest in using your information only for business improvement purposes. We only use information where it is necessary to use it.

      • to review and improve our services and products. and to develop new products and services.
      • to understand the effectiveness of our advertisements that we serve to our customers so that we may deliver more relevant content to you.
      • improve our website and to ensure that our content is presented to you in an effective way.
      • Review and improve the performance of our products and services along with system and staff trainings.

   7. 2.7 Research and analysis:

      We might use anonyms data related to your orders and queries and use it for public dealing and research purposes. We can use it for statistical analysis, user access to our services, or test results.

   8. 2.8 Getting in touch with you:

      We intend to maintain contact with you. We might have to use the information we have about you at times to answer your questions or inform you of significant changes. As a service provider, we have a legitimate need to keep in touch with you,

      this may further be required due to our contract with you. We won't use your information in this way unless it's necessary to:

      Contact you in connection with any orders, including when our clinical team requires additional information from you, so that we can notify you of the status of your order and so that we or our courier partners can inform you when your order is due to arrive. Inform you about any significant changes to our business or policies. We will primarily contact you to update you on your order via email, SMS, and your patient information on our website. In some circumstances, we may call you if our customer service team needs to talk to you about your order.

      In some cases, if one of our prescribers needs to get in touch with you for your consultation, test result, or additional information, they will do so through your patient area/contact details. You will receive an email notification whenever there is a new message in your patient portion. However, there are times when one of our clinicians may be required to call you to discuss your consultation or test result in greater detail.

      We may send you a letter to your home address if we have made multiple attempts to contact you via email or phone but have been unsuccessful.

   9. 2.9 Verifying the information:

      For our legal obligations, we might use your information to verify that it’s you. This helps us prevent crimes like identity theft, fraud, money laundering, etc.

   10. 2.10 Protecting our clients from harm:

       Where necessary, your information is used to protect your interests and the interests of others. This will be in accordance with our legal obligations and legitimate interests. We also protect our clients from crimes like piracy, fraud, and identity theft.

   11. 2.11 Changing purposes:

       We only use your information for the purposes for which we collect it. Unless we decide to use it for another purpose that falls in line with our original purpose. However, if we ever use it for something else, we will be sure to notify you and get your permission. We will also explain the legalities due to which we are using your information as allowed by law.

       We might use your personal information without your consent or knowledge if it falls under the above-mentioned rules and is allowed by law.
3. 3. Changes to our privacy policy

   Any future updates or changes to our privacy policy will be posted on this page and, where appropriate, notified to you via email. Please return frequently to see if there have been any updates or changes to our privacy policy.

   This version was written on 12/02/2023.
4. 4. Complaints

   If you have a complaint about our collection or use of your personal data, please contact us first so that we can try to resolve your issue. All our contact details are clearly written on our website.

   You have the right to file a complaint with the Information Commissioner's Office (ICO), the statutory body in charge of overseeing data protection legislation in the United Kingdom. If you want to file a complaint with the ICO, please go to their website.

   The ICO’s address:
   Information Commissioner’s Office
   Wycliffe House
   Water Lane
   Wilmslow
   Cheshire
   SK9 5AF
   Helpline number: 0303 123 1113
   ICO website: https://www.ico.org.uk