This page (together with our Privacy Policy) informs you about us and the legal terms and conditions ("Terms") under which we make products ("Products") and services ("Services") available to you via our website, www.rapidmeds.co.uk ("the site").

These terms also govern our or any of our associates' ownership and use of any materials, documentations, and intellectual property rights ("Material").

Please read these terms and conditions carefully to ensure that you understand them. You must agree to these terms before you can place an order for a product on the site or use any of our other services. You will not be able to order products or services from the site if you refuse to accept these terms.

1. Information about us
   1. We are Betterhealthuk Limited t/a rapidmeds.co.uk, with the company registration number 14059206 and our registered office is at 241 MitchemRoad, Tooting Junction,Amen Corner, London SW17 9JQ (the "Company," "we," or "us"). We are responsible for running the website.
   2. With registration number xxxxxxxx, we are registered with the General Pharmaceutical Council ("GPhC") to operate a registered pharmacy. See https://www.pharmacyregulation.org for our GPhC register entry. Delwar Hussain is our superintendent pharmacist, and his GPhC number is 2061227.
2. Contacting us
   1. If you need to contact us for any reason, the simplest way is to send us an email at info@rapidmeds.co.uk or call us on xxxxxxxxxxxxxx between 9am to 4pm Monday through Friday. Please include your account information or, if applicable, your Order number to assist us in identifying you.
   2. When we refer to communication in writing in these Terms, we mean communication made by us via onscreen message, notification, prompt field, or other communication or information provided to you via the site or by email using an email address you have provided to us for communication with you. This clause does not apply to the requirements for service of documents in legal proceedings.
3. Registration
   1. By registering to access the Services, you confirm that:
   2. 3.2 the information you provide to us is accurate and complete; and you are aged 18 or over.
4. Communication and security
   1. Accepting these Terms constitutes electronic communication with us, and you are deemed to consent to receiving communications from us electronically. Emails, notifications, alerts, prompts, disclosures, information fields, and other information provided via the site are examples of electronic communications. You agree that any electronic communication we send you satisfies any legal requirement that such communication be sent to you in writing.
   2. If you choose or are given a user identification code, password, or other piece of information as part of our security procedures, you must keep it confidential. You must not reveal it to anyone else.
   3. We reserve the right to disable any user identification code or password, whether chosen by you or assigned by us, at any time if you fail to comply with any of these Terms in our reasonable opinion.
   4. If you know or suspect that someone else knows your user identification code or password, please notify us immediately at info@rapidmeds.co.uk
5. The services
   1. The site facilitates your access to the Services, which include:
      1. An online clinical assessment for the purposes of: (i) our clinicians (who are registered independent prescribers) issuing private prescriptions ("Prescriptions") to you; and (ii) our pharmacists supplying medication ("Prescribed Medicines") to you in accordance with such Prescriptions (the "Medicines Service"); 

         (each a "Service" and collectively the "Services").

6. How we use your personal information
   1. Our Data Handling and Cookie Policy governs the use of your personal information. Before using the Services, please ensure that you have read and understood our Data Handling and Cookie Policy.
   2. We will not use your personal information for any purpose other than those specified in our Data Handling and Cookie Policy and as described below.
7. We will use the personal information you provide to us in order to:
   1. verify your identity.
   2. enable us to provide you with Products and/or Services.
   3. facilitate payments and refunds for Products and/or Services.
   4. enhance and improve the quality of Products and/or Services that we provide.
   5. comply with requests made by regulatory bodies and/or as otherwise required by law.
   6. provide relevant information to your regular healthcare providers or, in the case of the Referral Service, to a different specialist consultant; and/or prevent fraud and/or other relevant criminal offences.
   7. We may check your information against multiple sources, including the electoral roll and credit reference agencies, using identity verification services. You grant us permission to conduct these checks by agreeing to these Terms. If we are unable to verify your identity using these checks, we will contact you and request additional identification.
   8. You consent to the collection of information about yourself, your health, and your current medications, including, but not limited to, the information you provide as part of the online clinical assessment in the case of the Medicines Service. 
8. Changes to the Terms
   1. We may make changes to these Terms, the site
   2. We may amend these Terms from time to time.
   3. Please review these Terms each time you wish to use the site to ensure you understand the terms and conditions in effect at the time.
   4. We reserve the right to revise these Terms as they apply to the Services from time to time to reflect changes in relevant laws and regulatory requirements, or where we, in our sole discretion, deem it necessary or desirable.
   5. Regards to amendments of these term; if we revise these Terms as they apply to the Services you order, we will make every effort (but are under no obligation) to notify you of the changes.
   6. We may also update and modify the site from time to time to reflect changes in the Products and/or Services, the needs of our users, and our business priorities.
9. URL links- on our site
   1. The site contains links to third-party websites solely for your convenience. You will leave the site if you click on these links. We have not reviewed these third-party websites and have no control over or responsibility for their content or availability. As a result, we do not endorse or make any representations about them, their content, or any results that may be obtained from using them. You access any of the third-party websites that are linked to the site entirely at your own risk.
10. Cancellation by you
    1. You may cancel any Service with immediate effect by providing us with written notice if:
       1. we breach these Terms in a material way and fail to remedy the breach within 14 (fourteen) days of receiving written notification of the breach.
       2. our performance under these Terms is affected by an “Event Outside Our Control”
       3. We go into liquidation or have a receiver or administrator appointed over our assets.
11. Cancellation by us
    1. We may from time to time have to cancel an Order or Service, due to:
       1. an Event Outside Our Control
       2. the absence of a prescriber or Material, without which we are unable to fulfil the Order or provide the Service.
       3. If we are unable to fulfil an Order or provide a Service, we will notify you in writing as soon as reasonably possible.
    2. If we cancel an Order or a Service and you have already paid but the Product or Service has not yet been delivered to you, we will issue a full refund.
    3. We reserve the right to cancel your Order or Service at any time with immediate effect by providing you with written notice if:
       1. you do not pay us when you are required to; or
       2. Otherwise, you are in breach of these Terms if you do not remedy your breach within 14 (fourteen) days of our written request, or sooner if reasonably required.
       3. We will occasionally request information from you that may be confidential and/or covered by data protection legislation, such as details of any medical conditions. If you fail to provide us with this information, or if you provide us with incomplete or incorrect information, we may suspend the provision of Services or the supply of Products by providing you with written notice. We will not be liable for any delay or non-performance if you do not provide us with this information, and we will not be required to provide you with a refund in such cases.
12. Unacceptable usage
    1. We reserve the right to deny you access to the site or terminate the provision of Products and/or Services, including the removal of your account and information, immediately upon notice if we determine that you have materially breached these Terms or been abusive or behaved inappropriately towards any employee or agent of the Company, including, but not limited to:
       1. using foul language, threatening, inappropriate, abusive, offensive behaviour or remarks
       2. engaging in any behaviour believed to be time-wasting; or
       3. using the Services excessively or inappropriately, as determined in our reasonable and professional opinion.
13. Suspension or withdrawal of the site
    1. The site is made available to you free of charge.
    2. We make no guarantee that the site or any Material on it or them will always be  available or will be available without interruption. For business and operational reasons, we may suspend, withdraw, or restrict access to all or parts of the site. We will make every effort to provide you with reasonable notice of any suspension or withdrawal.
    3. You are responsible for ensuring that all persons who access the site via your internet connection are aware of and comply with these Terms.
14. Product and Prescription Medicine Delivery
    1. Products will be delivered directly to an address of your choice for the Medicines Service. We will notify you of the delivery costs and the expected date and time of delivery when you place your order.
    2. Once an Order has been processed, you cannot change the shipping or billing address.
    3. Every order placed on the website is shipped via a tracked courier service.
    4. You will be emailed a delivery tracking number once your order has been dispatched. By clicking on this, you will be taken to the courier services website, where you can track the progress of your Order. Please keep in mind that these websites are run by third parties, and we accept no responsibility for the content on them.
15. Product display and availability
    1. Despite our reasonable efforts to update the Material on the site, including descriptions of any Product or Service, we make no express or implied representations, warranties, or guarantees that such Material is accurate, complete, or up to date.
    2. The images of the Products on the site are for illustrative purposes only.
    3. Products may differ from the images on the site, and we take no responsibility for any reliance you place on the accuracy of the images on the site.
    4. The packaging for the Products may differ from time to time from the images on the site.
    5. All products displayed on the site are always subject to availability. If the Product you ordered is not available, we will notify you as soon as possible and will promptly refund your payment.
16. Price of Products and Services
    1. The prices of the Products or Services will be as quoted on the site when you place your Order. We take reasonable precautions to ensure that the prices of Products and Services are accurate at the time the relevant information was entered onto the site.
    2. Prices for Products and Services may change from time to time, but changes will have no effect on any Orders placed prior to the change.
    3. The price of a Product or Service includes VAT (where applicable) at the current rate levied in the United Kingdom.
    4. The price of a Product includes collection or delivery charges, which are stated on the site when you place your Order.
    5. The website offers a wide range of Products and Services. Despite our best efforts, it is always possible that some of these Products or Services are incorrectly priced. As part of our normal dispatch procedures, we will normally check our prices so that:
       1. If the correct price of a Product or Service is less than the price stated on the site, we will charge the lower amount when providing such Products or Services to you. However, if the pricing error is obvious and unmistakable, and you could have reasonably identified it as a mispricing, we are not required to provide such Products or Services to you at the incorrect (lower) price; and
       2. If the correct price of the Product or Service is higher than the price stated on the site, we will notify you as soon as possible and give you the option of continuing to order the Product or Service at the correct price or cancelling your Order. Your Order will not be processed until we receive your instructions.
17. Making payment
    1. All charges for Products and Services must be paid in full at the time of placing your Order.
    2. Payment for Products or Services can be made by debit or credit card or relevant payment methods.
    3. We will validate your name, address, and other personal information supplied by you during the order process against appropriate third-party databases to ensure that your debit or credit card is not used without your permission. By accepting these Terms, you agree to such checks being performed. Personal information provided by you may be disclosed to a registered credit reference agency, which may keep a record of that information, in the course of performing these checks. Your information will be handled securely and strictly in accordance with current and applicable data protection legislation.
    4. By providing payment card information, you confirm that you are authorised to use the card and authorise us or our payment service provider to collect full payment for the items in your Order, postage and packing charges, and any other charges owed to us under these Terms.
18. Refunds
    1. The Consumer Rights Act of 2015 allows customers to request a refund for faulty goods within 30 days of receipt. In some cases, we may offer to replace a Product for free: if the first replacement item we supply also turns out to be faulty, you can request a refund, which includes the price you paid for it plus any shipping charges. Please contact us if you believe any of the Products you ordered are damaged or faulty.
    2. Once we receive the returned Product, we will process your refund. Refunds, if applicable, will be made only through the payment gateway and/or to the card originally used for payment, and will be credited to your account within 7 (seven) to 14 (fourteen) working days, depending on your card provider.
    3. On orders returned in full, we will refund any standard postage paid. We do not refund postage on part-order returns.
    4. Unfortunately, you cannot return Prescribed Medicines or items with a broken hygiene seal. You have the right to reasonably inspect your items as you would in a store, but you cannot return items you have used unless they are damaged or faulty.
    5. You will not be entitled for a refund if:
       1. a temporary service interruption: or any service interruption caused by no fault of the Company.
    6. By accepting these Terms, you agree that our prescribers may differ in their clinical opinions regarding the Medicines Service and that, provided that the relevant Service is provided in accordance with the Terms, you will not be entitled to any refund in respect of any Service provided.
    7. You will not be entitled to a refund for any Service where the provision of such Service is restricted due to:
       1. your absence
       2. unsuccessful delivery when one or more attempts have been made to deliver your parcel, but you have not been present to receive it;
       3. your failure to collect a parcel from an agreed collection point;
       4. a negligent act or omission by you; or
       5. through no fault of the Company.
19. Our liability to you
    1. We do not exclude or limit our liability to you in any way where it would be illegal to do so. This includes liability for death or personal injury caused by our negligence or that of our employees, agents, or subcontractors, as well as liability for fraud or fraudulent misrepresentation.
    2. We will not be liable for any of the following, whether in contract, tort (including negligence), breach of statutory duty, or otherwise:
       1. loss or damage resulting from your providing incorrect or incomplete information;
       2. loss of emotional well-being, including but not limited to embarrassment;
       3. income or anticipated profits lost;
       4. loss of opportunity;
       5. loss of goodwill or injury to reputation;
       6. losses suffered by third parties; or
       7. regardless of the form of action, any indirect, consequential, special, or exemplary damages arising from the use of the service.
    3. We accept full clinical responsibility for all of our patients to the extent required by law for the performance of the Services. However, we will not be liable for any loss or damage (whether caused by contract, negligence, or otherwise) if:
       1. there is no breach of a legal duty of care owed to you by us;
       2. the loss or damage is not a reasonably foreseeable result of any such breach; or
       3. The loss or damage was not reasonably foreseeable as a result of any such breach; or
       4. Any loss or damage, or increased risk of loss or damage, as a result of your breach of these Terms.
    4. Our total liability to you under or in connection with the provision of the Products or Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the amount paid by you in respect of such Product or Service.
    5. Our site is not intended for, and is not suitable for, the treatment and/or management of a medical emergency or any acute condition or condition that would otherwise necessitate analysis, diagnosis, or treatment in person, or where analysis, diagnosis, or treatment is required on an urgent basis.
    6. To the extent permitted by law, we disclaim all express and implied warranties, including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. We do not guarantee that the site or any notifications we send to you are free of viruses or other harmful components.
    7. We will take all appropriate technical and organisational measures to prevent unauthorised or unlawful processing of your personal data, as well as accidental loss, destruction, or damage to personal data, but subject to that and our legal obligations as a data controller, we will not be liable for any data loss or unauthorised access by other persons, whether as a result of unauthorised access, misaddress, technical failure, technical interference, negligence, or any other cause.
    8. We are not liable for any loss or damage caused by your failure to follow the advice provided on the site.
    9. We are not responsible for any loss or damage that occurs as a result of your failure to notify your regular doctor or other healthcare professional about any Products or Services that you order from the site.
    10. You acknowledge that the advice provided on the site does not replace the advice provided by your regular doctor and that you should consult with your regular doctor and other healthcare professionals regarding the Products and/or Services provided on the site.
    11. Professional codes of conduct and legal restrictions may limit the number of items we are permitted to supply to you; as a result, we have no obligation to supply quantities in excess of the relevant permitted maximum and will only charge for those that we do supply.
20. Events Beyond Our Control
    1. Any act or event beyond our reasonable control is defined as a "Event Outside Our Control," which includes, but is not limited to, third-party strikes, lock-outs, or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks.
    2. We will not be liable or responsible for any failure or delay in performing any of our obligations under these Terms caused by a "Event Outside Our Control."
    3. If an Event Outside Our Control takes place that substantially affects the performance of our obligations under these Terms:
       1. we will contact you as soon as reasonably possible to notify you; and
       2. For the duration of the Event Outside Our Control, our obligations under these Terms will be suspended, and the time for performance of our obligations will be extended. If the Event Outside Our Control affects the supply of Products or Services to you, we will work with you to set a new performance date after the Event Outside Our Control has passed.
    4. We may cancel an Order if an Event Outside Our Control lasts more than 28 (twenty-eight) days.
21. Your Obligations
    1. By accepting these Terms, you agree that:
       1. All information you provide to us will be complete, true, and accurate, and you will not omit anything material.
    2. You will follow all instructions, advice, and treatment given to you by us to the best of your ability. If you are unsure how to take any Prescribed Medicine, you will contact us and refrain from using the Prescribed Medicine until you have received sufficient information from us and understand the correct instructions.
    3. If, as a result of your use of the site, you have any doubts or concerns about any information, advice, or instructions provided to you or failed to be provided to you via the Services, or about your health or any medical conditions, you will seek further independent medical opinion as soon as is reasonably practicable from an alternative healthcare professional and/or use the emergency services as applicable.
    4. You will notify us as soon as reasonably possible if you experience any side effects from any Prescribed Medicine or believe that any Prescribed Medicine is ineffective.
    5. You will not register or attempt to register for access to the site on behalf of another person, nor will you provide information in response to an online clinical assessment or represent yourself as another person.
    6. You will accept our decision if we determine that issuing a Prescription without the benefit of a face-to-face consultation is not in your best interests.
    7. You will inform your doctor/general practice about the Prescribed Medicines. We will always offer to notify your doctor/general practice of any Prescribed Medicines, but it is your responsibility to notify your doctor/general practice if you decline our offer. If you choose not to notify your doctor/general practice, you must keep a record of the Prescribed Medicines. Please keep in mind, however, that in an emergency, we may need to contact a healthcare professional, social services, or emergency services without your permission, even if you have declined any of our offers to contact your doctor. 
    8. You will make certain that no one else has access to any of your Prescribed Medicines; and
22. Our Obligations
    1. Provide a professional and transparent service in accordance with all applicable regulatory guidelines on remote prescribing and dispensing, as well as clinical best practise.
    2. Issue Prescribed Medicines only when we believe it is in your best interests to do so, and to refuse to issue a Prescription when we believe it is not in your best interests to receive Prescribed Medicines without the benefit of a face-to-face consultation.
    3. We may need to ask you for additional information in addition to the information you provided in response to the medical questionnaire on occasion.
23. Intellectual property 
    1. You agree not to tamper with any copyright or proprietary notices on the site.
    2. All Materials and any content used by us on the site are protected by copyright, trade marks, database rights, and other intellectual property rights.
    3. You acknowledge that you will not acquire any copyright or other intellectual property rights in any Materials, content, or other documents or items provided through the site at any time.
    4. All content on the site, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is our property or the property of our content suppliers and is protected by copyright and other intellectual property rights. Our sole and exclusive property is the collective use of all content on the site. Any software used on the site is owned by us or our software providers and is protected by copyright and other intellectual property rights.
24. Disputes
    1. Any dispute or claim arising under these Terms must be reported to us in writing within 14 (fourteen) days of the occurrence of the dispute or claim. Such notice must include full details of the dispute or claim in order for us to know and understand what it is about. Failure to provide written notice within the time limit will preclude you from making such claim.
    2. If a dispute arises in connection with any provision of these Terms, we and you each agree to seek resolution of the dispute.
    3. If the dispute cannot be resolved within 60 (sixty) days of either party's initial notification of a dispute, we agree to try to settle it through mediation using the Centre for Effective Dispute Resolution Model ("CEDR") Mediation Procedure.
    4. The parties irrevocably agree that neither party may commence any court proceedings in relation to any dispute arising out of any matter relating to these Terms unless the dispute has first been attempted to be settled by mediation and either the mediation has been terminated or the other party has failed to participate in the mediation for a period of not less than 30 (thirty) days from the date of the mediation's commencement.
25. Other important terms
    1. Each of these Terms operates independently. If a court or other relevant authority rules that a clause or sub-clause is unlawful or unenforceable, the remaining clauses and sub-clauses will continue to be in full force and effect.
    2. If we fail to insist that you perform any of your obligations under these Terms, or if we fail to enforce our rights against you, or if we delay in doing so, this does not mean that we have waived our rights against you or that you are not required to perform those obligations. If we waive a default by you, we will only do so in writing, and we will not automatically waive any subsequent default by you.
26. Complaints 
    1. If you have a complaint about the site, services, and deliveries, please contact us using our Complaints Policy displayed on site.